Providing Email and Chat Support Through a Call Center

Wednesday, July 17th, 2013

When you think about a call center, you probably think about the employees who make and receive calls from customers from the company that they work for. Although this is obviously one of the more important parts of a call center, it is important for companies to change along with the times in order to provide their customers with the level of customer service that they need. Therefore, you might want to think about adding email and chat support (more…)

Inbound vs. Outbound Call Center Services

Sunday, May 26th, 2013

Call centers are very common in the United States and abroad, but sometimes it is difficult to understand the function of inbound call centers versus outbound call centers. Find out more about each type of call center right here.

An inbound call center receives calls that are made by their customers. Some types of inbound call centers include credit card servicing centers, helplines for different types of products, and telethon answering groups. When someone contacts an inbound call center, they are usually seeking assistance or want (more…)

Who Are the Agents At a Call Center?

Wednesday, May 22nd, 2013

Many major employers hire call center agents to handle their customer service. These are the people who answer the phone when you call a company’s toll-free number. While call center agents come from a wide variety of backgrounds, there are some commonalities in the best call center environments.

Agents understand business and they know how important it is for them to handle the customer’s issue correctly. Call center representatives are often the only voice a customer hears from the company so they are vital to maintaining the customer relationship. If a customer has a problem and contacts the company via (more…)

Employee-Owned Call Centers and Why They Succeed

Sunday, May 19th, 2013

Employees work at their best when they are able to share in the fruit of their labors. There are not a lot of workplaces that allow for this. At best, some workplaces will give employees the option to buy stock in the company, but even this is becoming less common. However, it can be demonstrated that employees who have an ownership stake in the business they are working for actually produce much better work. This should not be surprising to anyone, but that is the way in which it works.

An employee owned call center (more…)

The Technology That Goes Into a Call Center

Saturday, May 18th, 2013

The technology, resources and manpower that a modern call center has to offer makes them a considerable resource for businesses and professional organisations that are seeking to make use of a superior communications solution. From the equipment that allows for greater calling volume to the training needed to field a more effective staff, call centers can offer any number of advantages when it comes to acquiring new customers, seeking out future professional opportunities and building and maintaining the customer base needed for (more…)

The Pros and Cons of 24/7 Call Center Service

Friday, May 17th, 2013

Operating a call center 24-hours, seven days a week can help you expand your business into other time zones. Any company that does business worldwide should have a call center that operates around the clock. Regional businesses can also benefit from 24-hour, live customer service. When your call center is always open, your customers and potential customers can call when it is convenient for them. People who work nontraditional hours have to make phone calls before and after most call centers are closed. If (more…)