II.      About Charlton

• Company History
• Strategic Plan
• The Charlton Story
• Management Team
• Special Announcements
• Contact Us

III.     Markets and Services

• Cable Television
• Inbound Sales
• Lead Pre-Qualification
• Customer Acquisition
• Customer Appreciation and Prospect Surveys
• Database Clean-Up

IV.      Operations

• Training and Quality Assurance
• Telemarketing Privacy and Compliance
• Performance Center Management
• Campaign Management
• Specific Project Considerations
• File Transfer Procedures

V.       Facilities and Technology

• Corporate Headquarters and Data Center
• Database and Network
• Loss Prevention/Control
• Performance Center Equipment

VI.      Employment Opportunities

• Employment Philosophy
• Job Postings
• Equal Employment Opportunity